Last updated: 21 September 2026
This policy explains how cancellations and refunds work for services purchased from Preferic Solutions (“Preferic”, “we”, “us”). Our services are digital and delivered online.
1. Cancelling before work starts
You can cancel a project at any time before work begins by emailing contact@preferic.com. Any deposit paid is refunded in full.
2. Cancelling after work has started
- The upfront deposit covers research, planning and setup, and is non-refundable once work has started.
- Either party may end a project with 14 days’ written notice. You pay only for work completed up to the end date, and any amount paid for work not yet done is refunded.
- Monthly services can be cancelled with 14 days’ notice before the next billing date. Fees for a month that has already started are not refunded, and no further charges are made after cancellation.
3. If we cannot deliver
If we are unable to deliver an agreed deliverable, we refund the fees paid for that part of the work.
4. Non-refundable items
- Work already completed and delivered.
- Third-party costs paid on your behalf, such as advertising spend, software licences, domains or paid tools.
- Payment processing or currency conversion fees charged by banks or payment providers.
5. How to request a refund
Email contact@preferic.com from your registered email address with your invoice number and the reason for your request. We reply within 2 business days.
6. Refund processing time
Approved refunds are issued to the original payment method within 7 business days of approval. Depending on your bank or card provider, it may take a further 5 to 10 business days for the money to appear in your account. Refunds are made in the currency of the original payment.
7. Questions about a charge
If you have a concern about a payment, please contact us first so we can resolve it quickly.
8. Contact us
